Get in touch and share a few details with us, and we’ll guide you through the process from there.
Our Custom Process Step by Step
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We discuss your requirements, vision including design preferences, Materials, finishes, dimensions, and any specific features you want.
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Based on the consultation, we provide a detailed quotation outlining the costs involved.
This quotation is valid for 30 days.
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To secure your order, a 50% deposit is required.
This deposit confirms your commitment and allows us to start the next steps, including purchasing materials.
We generate an official invoice detailing the deposit and the remaining balance.
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We produce a design that combines all of your unique needs. We will discuss the design with you and make any amendments needed to capture your vision. We create detailed renders and dimensioned drawings, outlining every aspect of your order.
eg. Fisher & Paykel Case Study
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All the products are designed and made in our workshop in Melbourne, Australia, using FSC certified timbers. We source the best quality timber based on your pieces specifications and on finish samples. Read more about the timber story.
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Our commitment to sustainable and ethical production practices ensures that each piece is not only beautiful but also made to last. By maintaining local, intimate relationships with providers and employing highly skilled craftspeople, we guarantee unique quality in our work. If applicable, we collaborate with trusted metalworkers, chairmakers or leathercraftmen. We keep you informed at various stages of the production, and discuss with you the finish selection.
Our range of eco-friendly finishes is designed to be simple yet versatile, complementing any design or space. Additionally, we offer the option to match existing finishes, ensuring a seamless integration into your home or project.
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When production is complete, we generate the final invoice for the remaining balance. You complete the payment, which allows us to prepare for pick up or delivery (and installation if applicable.)
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Once your balance payment is done, the final step is getting your custom furniture to you:
- Pick-up: we arrange a time for you to pick up your order at our Melbourne showroom.
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- Shipping: We arrange for delivery to the specified address (at your own expense). For clients in Melbourne, we offer delivery and installation services.